Terms of Use
for the World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA hotel vouchers.
1. The use of the voucher creates a direct contractual relationship between the hotel and the voucher user. World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA is expressly not liable to the voucher user for the services that the hotel is obliged to provide to the voucher user. World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA is also not liable to the voucher user for any further claims, regardless of the legal grounds, which the voucher user is entitled to and/or may incur against the hotel. Any payments made by voucher users to World Consulting Service Ltd Inc. - 2701 Centerville Road - Wilmington - DE 19808 - USA or to a third party service provider commissioned by World Consulting Service Ltd Inc. in the context of a hotel booking will only be accepted in trust for forwarding to the respective hotel and will be processed by World Consulting Service Ltd Inc. - 2701 Centerville Road - Wilmington - DE 19808 - USA or by a third party service provider commissioned by World Consulting Service Ltd Inc. less any expenses and costs to the respective hotel directly or indirectly. Even in the event of any justified reclaims of partial or full amounts by the voucher user, the hotel shall be solely liable for these claims and in the event of any discrepancies the voucher user must contact the hotel directly with his/her claim. In the event of a legal dispute on the part of the voucher user, the hotel is always the "party to be sued". World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA or a third party service provider commissioned by World Consulting Service Ltd Inc. is expressly not liable to the voucher user for these claims.
2. The voucher entitles 2 persons to free overnight stays in double rooms in the hotel voucher contract hotels. The respective number of nights per hotel is listed in the current hotel directory.
3. Reservations are subject to the availability of rooms in the respective hotels. Advance booking deadlines must be observed where applicable.
4. A prerequisite for the use of the vouchers is that the daily meal allowance per person is consumed and paid for in the host hotel. The amount of the meal allowance must be agreed with the booking hotline at the time of booking and is determined by the hotel. Drinks, visitor's tax and other hotel services are not included in the catering package.
5. A prerequisite for the use of the vouchers is that the catering flat rate per person and day incurred at the host hotel must be paid in advance in accordance with the booking confirmation prior to arrival. Meals not consumed or meals that fall short of the agreed catering flat rate shall not result in a refund of the catering flat rate or parts thereof.
6. All invoices for meals and other hotel services consumed in excess of the catering flat rate - with the exception of overnight accommodation - are to be settled directly with the hotel.
7. A hotel booking and/or request for a possible hotel booking is only valid and possible if it has been made by the traveler as a "booking request" via the voucher holder's user account in the form of a sent booking request by filling out and sending the booking request form. For this purpose, the voucher holder must always be logged in to their created user account in order to be able to send a booking request. Voucher holders must always register their voucher in advance, if they have not already done so, and create a user account or add the voucher to an existing user account. Booking requests made by other means, such as telephone, email, fax or post, cannot and will not be processed and answered; they must be made expressly and exclusively via the prescribed user account. In addition, a hotel booking is only valid if the guest has received a firm booking confirmation and the payments due for the booking have been made by the traveler on time.
In order to ensure that all customers receive a response in a reasonable time, a maximum of 5 requests per customer will be processed at the same time. This is to prevent individual customers from monopolizing resources with countless requests.
If a customer submits more than 5 requests at the same time, the first requests received will be processed and all others will remain unprocessed for the time being or will be rejected outright and will then have to be resubmitted by the customer at a later date, provided that no bookings have been made in the meantime and the customer's vouchers have not already been used.
If the voucher holder has received a bookable offer at least 3 times or more on the basis of his inquiries and does not accept any of these offers, the voucher issuer is free to charge a processing fee of currently 5 euros per inquiry in advance for further inquiries and to suspend the processing of these inquiries until payment has been received. This measure is necessary in order to avoid requests that are not seriously desired, as processing them is very time-consuming and cost-intensive and blocks important resources for serious requests from other voucher holders. The amount of the processing fee can be adjusted at any time and the customer will be informed of this before payment is made.
8. Information listed in the hotel directory is based on information provided by the hotels themselves. Prices quoted for meals may vary depending on the season. Please check the current prices when making your reservation.
All information on hotels, such as prices, images, descriptions and contact information, is based on information provided by third parties, such as the hotels themselves.
Any liability and responsibility for this is expressly excluded, rather the voucher user is expressly obliged to inform himself in parallel in other places such as the hotel's own website (if available) and, if necessary, to verify the accuracy of information.
Claims based on incorrect or outdated information are expressly excluded.
This regulation is recognized by the voucher user without exception by using the vouchers.
9. The booking confirmation, which you will receive by e-mail or post, must be handed in at the hotel on arrival.
10. If you are unable to start your hotel stay despite having confirmed your reservation/booking in writing, please inform our reservations team in good time. Cancellation fees may be incurred. These are to be paid directly by the voucher user.
11. The hotel voucher(s) is/are valid for up to 60 months after receipt. The cut-off date is the day of online activation.
12. As a rule, several vouchers can be used per hotel.
13. We reserve the right to make changes to details without subsequent separate notification. The prices quoted to the voucher holder/voucher user by the reservations team at the time of booking apply. We are happy to investigate all complaints received in writing in order to be able to guarantee a high standard of service in the future. However, we cannot accept any liability or responsibility for the hotel's services. If, contrary to expectations, you have any problems with the hotel, we would ask you to clarify these directly and immediately with the hotel on site.
14. Specials: These are occasionally available additional offers to the basic service, which have other service contents, e.g. discount offers from hotels on the normal overnight price or overnight price including breakfast instead of a catering flat rate. The World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA hotel voucher holder is only entitled to the basic service, but can also use the specials if this is expressly offered. By using the specials, the user expressly declares that he/she is in full agreement with the modified service content and conditions of use. The specials are marked as such.
15. Promotional vouchers/gift vouchers: If the user receives vouchers from promotions where they are typically given as a gift (such as "1 night for 2 people as a gift"), they can receive any number of these vouchers and assign them to their customer account. However, only one of these vouchers can be used per related travel booking and all travel participants contained therein. It is not possible to combine several vouchers. A continuous trip is defined by the fact that there are not at least 5 days between the end of one trip and the beginning of another.
16. Cash payment of vouchers is generally excluded. Vouchers cannot be combined with other promotions. This also applies to any direct special promotions offered by hotels, which are usually only temporary. Vouchers that have already been registered cannot be transferred to a third party and are personal.
17. No verbal or written ancillary agreements have been made. Amendments and changes to this agreement must be made in writing to be effective. This also applies to this written form requirement.
18 The contractual relationship between World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA and the voucher holder/voucher user shall be governed exclusively by US law.
19. Should any provision of these Terms of Use be invalid for legal reasons, this shall not invalidate the Terms of Use as a whole. In place of the invalid provision, the relevant US statutory provisions shall apply.
20. In addition, the General Terms and Conditions of World Consulting Service Ltd Inc - 2701 Centerville Road - Wilmington - DE 19808 - USA apply to the use of the vouchers. These can be viewed at any time on the website or can be requested at any time from World Consulting Service Ltd - 2701 Centerville Road - Wilmington - DE 19808 - USA. By using the vouchers, the terms of use and general terms and conditions are accepted without exception.