GENERAL TERMS AND CONDITIONS OF USE (T&C)
World Consulting Service Ltd Inc. · 2701 Centerville Road · Wilmington · DE 19808 · USA (hereinafter "WCS")
§ 1 Scope and Contractual Relationship (Role as Intermediary)
These Terms and Conditions apply to all services provided by WCS, as well as to the reservation, booking, and brokerage of accommodation services via the WCS website.
WCS acts exclusively as an intermediary for services provided by third parties (hotels/providers). WCS does not provide any travel services of its own and is not a tour operator. Upon use of a voucher or annual pass, the accommodation contract is concluded directly and exclusively between the guest (voucher or annual pass holder) and the hotel.
If a customer books on behalf of another person, the contract is concluded between that person and the hotel. The customer warrants that they are legally authorized to do so.
§ 2 Subject Matter of the Contract: The Basic Service
WCS is the issuer of hotel vouchers and annual passes. As the basic service, a voucher entitles two persons to the number of overnight stays specified on the voucher in a double room; an annual pass entitles the entire family to unlimited overnight stays for the duration of its validity in one or more double rooms at partner hotels. The cost of accommodation alone is covered by the voucher or annual pass.
Local taxes, spa taxes, and other local levies (e.g., tourism charges) are not included in the voucher or annual pass and must always be paid by the guest on-site.
WCS presents the currently available partner hotels on its website. The offering may change dynamically. There is no legal entitlement to redeem a voucher at a specific partner hotel or on a specific date.
§ 3 Mandatory Requirement: The Compulsory Meal Package
A mandatory condition for using the voucher or annual pass is that a compulsory meal package per person per night must be booked and paid for at the host hotel. These costs are not included in the voucher or annual pass and must be paid in advance as set out in the booking confirmation.
Even if the guest partially or entirely forgoes meals, no refund or reduction of the package fee will be granted.
Definition of the meal package: The package covers at minimum half board (breakfast and dinner). For technical or operational reasons, it may include additional services provided by the hotel (e.g., Wi-Fi, parking, wellness access, flat-rate infrastructure or service charges) that are often included in standard hotel rates. The meal package is therefore expressly not to be equated with the mere cost of dining at a restaurant.
The amount of the package is set dynamically by the hotel (depending on season, occupancy, and category). All starting prices are shown on the WCS website for the respective hotel or are displayed/communicated prior to a definitive booking.
The voucher value covers only the notional room value (approximately 20% of a standard room rate on average). The meal package covers board and material operational overheads. For price comparisons, only the official standard prices (rack rates) of the respective hotel are applicable — not discounted promotions, last-minute availability, or other third-party offers.
§ 4 Promotional Vouchers and Specials
Where WCS temporarily offers hotel or travel specials (e.g., overnight stay including breakfast instead of half board), the differing terms and conditions expressly stated at the time of booking apply to these special offers.
Complimentary promotional vouchers: If a customer receives special one-night promotional vouchers free of charge as part of a marketing campaign, only one such special promotional voucher may be redeemed per continuous trip (trips separated by fewer than 5 days count as one), regardless of the number of travelers. Stacking multiple promotional vouchers is excluded. This rule does not affect any other type of voucher or annual pass.
§ 5 Customer's Own Responsibility for Direct Online Bookings
Where WCS offers customers the ability to complete reservations and bookings directly online via the platform ("Book hotels directly"), the customer acts entirely at their own responsibility.
The customer is solely responsible for ensuring that all data entered (e.g., travel dates, names, contact details) is correct and complete. WCS accepts no liability for input errors that result in incorrect bookings or cancellations by the hotel.
Prior to completing a booking, the customer is obliged to independently inform themselves of the hotel's terms and conditions — in particular regarding cancellation policies, the applicable meal package fee, the bringing of children or pets, and additional charges such as parking fees or local taxes. By completing the online booking, the customer accepts these conditions as legally binding.
In direct online bookings, WCS acts solely as a technical transmission agent. Any liability of WCS for errors, misunderstandings, or overlooked additional costs on the customer's part in the context of an independent direct booking is expressly excluded.
§ 6 Booking Process, User Account, and System Misuse
Requests and bookings may only be made via the registered user account of the voucher holder on the WCS website. Inquiries by telephone or post will not be processed.
To ensure system stability, a maximum of five simultaneous requests per customer will be processed.
Protection against system misuse: If a customer declines at least three bookable and reasonable offers, WCS reserves the right to suspend the processing of further manual requests. To reactivate the account, WCS may require a reasonable processing advance, which will be credited in full toward the cost upon a successful booking.
The commercial resale of accommodation (e.g., selling bookings to third parties) is strictly prohibited and entitles WCS to immediately block the account and cancel all bookings.
§ 7 Availability of Room Allotments
The customer acknowledges that partner hotels make available a special, limited number of rooms (promotional rate allotments) for voucher guests. A booking is only possible subject to the availability of these special allotments.
WCS has no influence over hotel occupancy. It may occur that a hotel still has rooms available for regular paying guests while the voucher allotment is fully booked. There is no entitlement to a booking on a preferred date.
A reservation is only legally binding once the customer has received a written booking confirmation.
§ 8 Cancellation and No-Show
The cancellation policy of the respective hotel applies. Unless otherwise agreed during the booking process (in particular for "Non-Refundable Rates"), the following general rule applies:
Cancellation up to 31 days before arrival is free of charge.
For cancellations made 30 days or fewer before arrival, no-shows, or early departure, the hotel or WCS (on behalf of the hotel) will charge the agreed meal package fee, less any costs saved by the hotel (e.g., unused food costs). The customer retains the right to demonstrate that the hotel suffered a significantly lower or no loss.
For "Non-Refundable Rates," free cancellation or modification is excluded from the moment of booking.
§ 9 Validity and Transferability of Vouchers
Vouchers are valid for 60 months from the date of online activation. Annual passes are valid for 365 days from the date of online activation. Cash redemption of the voucher or annual pass value is excluded.
Vouchers and annual passes already registered in a customer account are personal and non-transferable to third parties. WCS accepts no liability for the loss of a voucher or annual pass.
§ 10 Warranty and Liability
WCS is liable solely for the proper brokerage of the accommodation service. WCS is not liable for defects, damages, or non-performance in connection with the provision of accommodation services by the hotel (e.g., room quality, food). Such claims must be asserted directly and exclusively against the hotel.
WCS is liable without limitation in cases of intent or gross negligence, for injury to life, body, or health, and under the provisions of the Product Liability Act.
In the event of a slightly negligent breach of material contractual obligations (obligations whose fulfillment is essential to the proper performance of the contract), WCS's liability is limited to the foreseeable, typically occurring damage. All further liability of WCS is excluded.
Hotel information displayed on the platform (images, prices) is based on information provided by the hotels. WCS assumes no liability for its accuracy.
§ 11 Data Protection
Personal data is processed in accordance with applicable data protection legislation. For the processing of bookings and payments, data is transmitted to the respective hotels and to certified external payment service providers. Further details are governed by WCS's Privacy Policy. Automated data retrieval (scraping) of WCS systems is prohibited.
§ 12 Final Provisions and Governing Law
Amendments or additions to this agreement require text form (e.g., email with confirmation of receipt).
The contractual relationship between WCS and the customer is governed by the law of the State of Delaware, USA.
Mandatory consumer protection: If the customer is a consumer habitually resident in the European Union (e.g., Germany, Austria), the choice of US law does not deprive them of the protection afforded by the mandatory consumer protection provisions of their country of residence (pursuant to Art. 6(2) of the Rome I Regulation). The customer may always invoke these European and national statutory rights.
Should any provision of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable statutory rule.
(As of: 1 January 2026)