Terms of Use
for hotel vouchers issued by
World Consulting Service Ltd Inc.
2701 Centerville Road, Wilmington, DE 19808, USA
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By using the voucher, a direct contractual relationship is established between the hotel and the voucher user. World Consulting Service Ltd Inc., 2701 Centerville Road, Wilmington, DE 19808, USA expressly assumes no liability towards the voucher user for any services the hotel is obligated to provide. World Consulting Service Ltd Inc. is also not liable for any other claims, regardless of legal grounds, that the voucher user may have against the hotel. Any payments made by the voucher user to World Consulting Service Ltd Inc. or to a third-party service provider appointed by World Consulting Service Ltd Inc. in connection with a hotel booking are accepted exclusively in a fiduciary capacity and are forwarded directly or indirectly to the respective hotel, less any applicable fees or costs. In the event of any justified refund claims for partial or full amounts, only the hotel is liable. Any disputes must be resolved directly with the hotel. In case of legal action initiated by the voucher user, the hotel is the sole party to be sued. World Consulting Service Ltd Inc. or any third-party service provider appointed by it expressly assumes no liability for such claims.
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The voucher entitles 2 persons to free overnight stays in double rooms at contracted partner hotels. The number of nights per hotel is listed in the current hotel directory.
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Reservations are subject to availability. Advance booking deadlines may apply.
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Use of the voucher requires that each guest pay the hotel’s daily mandatory meal package fee. The amount of this fee must be confirmed during the reservation process and is determined by the hotels. Beverages, tourist taxes, and additional hotel services are not included in the meal package.
Definition and structure of the meal package for voucher bookings:
To redeem a voucher, the booking and payment of a mandatory meal package is required. This package is not part of the voucher value and must be paid prior to arrival as per booking instructions.
The meal package includes at least half-board (breakfast and dinner) or a higher service level and may also include services typically covered in the total room rate for standard bookings, such as (but not limited to):
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Wi-Fi or internet access
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Parking
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Access to spa, wellness, or fitness areas
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Flat operating and infrastructure costs
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Service fees or local surcharges
Due to operational or technical reasons, these extras cannot be itemized and are included in the meal package price. Therefore, the meal package is not to be equated with regular food and beverage costs.
The fee is set dynamically by the hotel based on seasonal demand, hotel category, regional factors, and market conditions. Fees may be higher during peak season or high occupancy.
Only the hotel’s official standard rack rates apply for price comparisons. Promotional rates, third-party last-minute deals, club privileges, or status-based discounts are explicitly excluded.
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The meal package must be paid in advance as specified in the booking confirmation. Missed meals or reduced consumption do not result in a refund, either in full or in part.
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All charges exceeding the included meal package (e.g., extra meals, services) must be settled directly with the hotel, except for accommodation costs.
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A hotel booking or inquiry is only valid if submitted as a formal booking request via the voucher holder’s user account, using the provided online booking request form. The voucher must be registered and linked to the account prior to making a request. Booking requests submitted via phone, email, fax, or post will not be processed. A booking is only confirmed once a formal confirmation is issued and the due payments have been made in time.
To ensure fair processing times, each customer may have up to 5 active requests at any time. Any additional requests will be held or rejected and must be resubmitted later unless a booking has already been made and the vouchers used.
If a user has received three or more bookable offers and has rejected all, the issuer may charge a processing fee of €5 per additional request before continuing. This is to discourage unserious requests that consume resources. The fee may be adjusted and will be communicated before payment.
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Information in the hotel directory is based on self-disclosures by the hotels. Prices may vary seasonally. Please confirm the current rate with the reservation hotline.
Hotel details such as prices, images, descriptions, and contact info are provided by third parties. No liability is accepted for these details. Users are explicitly required to verify such information independently (e.g., via the hotel’s official website, if available). Claims based on incorrect or outdated info are excluded. By using the voucher, this condition is unconditionally accepted.
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The booking confirmation sent via email or post must be presented at check-in.
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If you cannot travel despite a confirmed reservation, notify the reservation team as early as possible. Cancellation fees may apply and are payable directly by the voucher user.
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Vouchers are valid for up to 60 months from the date of online activation.
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Multiple vouchers may be used for one hotel booking, depending on availability.
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We reserve the right to make minor changes without prior notice. The price quoted during the reservation process applies. Written complaints are welcome and help maintain high service standards. However, we do not accept liability for the hotel’s performance. If problems occur, resolve them directly with the hotel on-site.
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Specials: These are occasional add-ons to the base service, such as discounted rates or breakfast included instead of a meal package. Users are only entitled to base services but may use specials if explicitly offered. By using them, users fully accept the modified terms and conditions.
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Promotional/Complimentary Vouchers: Users may receive free vouchers (e.g., “1 night for 2 people free”) and assign multiple such vouchers to their account. However, only one may be used per connected trip for all participants. Trips are considered connected if fewer than 5 days separate the end of one and the start of the next.
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Cash redemption is excluded. Vouchers cannot be combined with other offers or transferred to third parties once registered. They are personal and non-transferable.
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No oral or written side agreements exist. Additions or changes must be in writing to be valid. This also applies to the written form requirement itself.
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The contractual relationship is governed exclusively by U.S. law.
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If any provision of these terms is deemed invalid, the rest shall remain unaffected. The invalid clause shall be replaced by relevant U.S. statutory provisions.
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The General Terms and Conditions (GTC) of World Consulting Service Ltd Inc. also apply. Of particular importance are the “Special Terms and Conditions for Reservations/Bookings made directly by the user online”, available at any time on the website or upon request. By using the vouchers, these terms and the GTC are unconditionally accepted.
Last updated: August 1, 2025